Policies
Shipping Policy
At Bacalaos, we work to ensure that you receive your products quickly and securely.
Shipping Options
Standard Shipping
- Cost: $4.00 USD
- Estimated delivery time: 3 to 5 business days
Priority Shipping
- Cost: $6.00 USD
- Estimated delivery time: 1 to 2 business days
Important Information
- Delivery times begin once payment is confirmed.
- Business days do not include Saturdays, Sundays, or holidays.
- During high-demand seasons or situations beyond our control, such as weather emergencies or natural disasters, delivery times may be slightly extended.
- Once the order is shipped, the customer will receive the corresponding tracking information for their purchase.
Returns and Refunds Policy
At Bacalaos, we are committed to offering quality products. If there is any issue with your order, we will be happy to help you.
Returns
We only accept returns in the following cases:
- Defective or damaged product.
- Incorrect size sent compared to the one requested.
- Incorrect design or product received.
Return requests must be made within 7 days of receiving the order.
Conditions
To be eligible for a return, the product must:
- Be unused.
- Retain its original tags.
- Be in the same condition as when it was received.
Refunds
Once the return is approved, the refund will be processed using the same payment method used during the purchase.
Shipping costs are non-refundable, except when the error is attributable to Bacalaos.
Privacy Policy
At Bacalaos, we value the trust you place in us by sharing your information. This Privacy Policy describes how we collect, use, and protect your personal data when you visit our platform.
1. Information We Collect
We only collect the necessary information to provide you with the best user experience and improve our service:
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Information provided by you: Contact information (name, email, phone number) that you voluntarily provide through contact or registration forms.
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Technical information: Data collected automatically such as IP addresses, browser type, and browsing behavior within our site to improve our functionality.
2. Use of Information
We use the collected data for the following purposes:
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To answer your inquiries and provide customer support.
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To send relevant information about updates or services, provided you have given your consent.
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To analyze site visits to optimize our style and communication strategy.
3. Data Protection
We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, or loss.
4. Sharing Information
At Bacalaos, we do not sell, trade, or rent your personal data to third parties. Your information will only be shared if required by law or if strictly necessary to provide a service requested by you.
5. Your Rights
You have the right to access, rectify, or request the deletion of your personal data at any time. If you wish to exercise these rights or have any questions about our policy, you can contact us through our official channels.
6. Updates
We reserve the right to modify this policy to adapt it to legal changes or new brand functionalities. We will notify you of any relevant changes through our website.
Terms of Service
General
By using this website and making a purchase from Bacalaos, you agree to the following terms and conditions.
Products
We strive to display the colors, designs, and features of our products as accurately as possible. However, colors and shades may vary slightly depending on the screen used.
Prices
All prices are expressed in US dollars (USD).
Availability
We reserve the right to limit or cancel orders in case of lack of inventory, pricing errors, or exceptional situations.
Intellectual Property
All content present on this site, including logos, images, texts, and original designs, is the property of Bacalaos and may not be used without prior authorization.
Contact
For inquiries related to orders, exchanges, or returns, you can contact us through our official social media accounts or at our email address: bacalaos.info@gmail.com